FAQ

Please contact us at info@withchihai.com or through our contact form if you have any questions or issues with your order! We'll be happy to help!

order processing

Please allow 3-7 business days for your order to be processed and shipped. As a small, one-person business, I personally handle every order with care—thank you so much for your patience! :)

shipping

Domestic shipping options

We offer 2 types of Domestic USPS shipping: 

Untracked USPS First Class Mail: 

  • PLEASE NOTE: this option does not include tracking
  • This option is available for stickers and art print orders ONLY under 2oz. This is an affordable, letter-mail option for your convenience.
  • Once processed, orders typically arrive within 7-14 business days. 

Tracked USPS Ground Advantage:

  • This is our standard shipping option for all orders.
  • This option does include a tracking number so you can follow your package.
  • Once processed, orders typically arrive within 3-5 business days. 

Can I update my shipping address after placing an order?

Please double-check your shipping information at checkout! Email us right away if your address needs to be updated. We cannot change this once the order has been shipped.

Do you offer international shipping?

At this time, we only ship within the United States. As With Chi Hai grows, we hope to offer international shipping in 2025 — stay tuned!

returns & exchanges

Do you offer returns or exchanges?

At the moment, we cannot accept returns or exchanges. If there is an issue with your order, please email us right away and we’ll do our best to make things right!